Refunds & support
Our refund approach
TrickApps provides digital software and uses problem-based refunds. We do not offer a general change-of-mind money-back guarantee. This policy applies to initial purchases and renewal charges, subject to the facts of the request, any additional rights in the product listing and applicable consumer law.
When a refund is appropriate
Duplicate charges: if you were charged more than once for the same purchase by mistake, we will arrange a refund of the duplicate charge after verification.
Non-delivery: if you do not receive the purchased download, access or required activation key, contact us after the stated delivery target. We will investigate missing or incorrect account/device details and try to complete delivery. If we cannot deliver the purchased product, we will arrange a refund.
Unresolved faults: if the software has a reproducible fault that prevents an advertised feature from working on a supported setup, send the details so we can help troubleshoot. If we cannot resolve the fault or supply the advertised functionality, we will arrange an appropriate refund. You do not have to give up any remedy available under applicable law while we investigate.
Please check compatibility and the effect's requirements before buying. A change of mind, a desired feature that was not advertised, or disappointment with an audience's reaction does not automatically qualify for a refund. These examples do not override legal rights concerning faulty, misdescribed or undelivered digital products.
How to request help or a refund
Email the public support address shown on this page using your purchase email where possible. Include the product name, order or receipt reference, a description of the problem, and relevant device/OS details. For a technical fault, helpful reproduction steps or screenshots can speed up review. Do not email passwords, full payment card details, government ID, or your private activation key. Share only information needed for the request.
Contact us promptly so we can investigate. This policy does not impose a shorter deadline than any applicable statutory or payment-provider rights. We may need limited information to verify the purchase and will explain the proposed resolution.
Reply and activation targets
We aim to reply to support requests within 2 business days. We aim to deliver your activation key within 2 business days after payment is verified and we receive the correct Device ID and purchase email. Business days are Sunday–Thursday, Bangladesh time (UTC+6), excluding public holidays. These are targets rather than guaranteed completion times. Technical investigations or missing information may take longer; we will explain the next step and any known delay.
For a paid subscription that needs a replacement key, the same activation target applies after we verify the renewal and have the required device details. Contact support if a delivery or reply target has passed. Keep your order reference so we can locate the request.
Payment-provider refunds
For purchases processed through Lemon Squeezy, approved refunds are processed through that provider to the original payment method. The time for the money to appear depends on the provider and your bank; we cannot guarantee a bank posting date. We will confirm the refund decision and processing status.
Lemon Squeezy reserves the right to issue refunds within 60 days of purchase at its discretion to prevent chargebacks. That discretion is not an unconditional 60-day refund guarantee from TrickApps, and this policy does not limit Lemon Squeezy's rights or your applicable consumer protections.
Cancellation and access after refunds
Cancel recurring subscriptions through the subscription-management link or account portal supplied by Lemon Squeezy before the next renewal. Contact us if you need help. Cancellation stops future renewal charges but does not automatically refund an already paid period. A refund request alone does not confirm that a subscription is canceled; check the provider's cancellation confirmation.
A full refund ends the license and associated purchaser-only access for the refunded purchase. Stop using the refunded software and do not distribute its files or keys. A partial refund will be accompanied by an explanation of any access changes. Technical limitations of an offline key do not create continuing license rights.
Your legal rights
Nothing here excludes mandatory rights for digital content or services, including remedies for non-delivery, faults or misdescription. Any legally required withdrawal information and consent for immediate digital delivery must be handled at checkout. Product-specific terms may add benefits but cannot reduce these mandatory rights.
Questions about this policy?
Email trickappsss@gmail.com. See Contact & support for the information to include in your request.